Refund, Returns and Cancellation Policies
Our policy lasts ten business days from receipt of purchase. If ten business days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. Please contact us if there are any extenuating circumstances.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned and generally include products that are intimate or sanitary in nature.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give it to you later, we will send a refund to the gift giver.
To return your product, contact us at email@example.com for a return shipping label.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.